(Last Updated: 26th February 2020 )
We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
You can visit the Site and the App and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.
1. Data that we collect
We may collect various pieces of information if you seek to place a booking for an event with us on the Site and the App.
We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect personal information including, but not limited to, your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.
We will use the information you provide to enable us to process your bookings and to provide you with the services and information offered through our website and app, and which you request. Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make; audit the downloading of data from our website and app; improve the layout and/or content of the pages of our website and app and customize them for users; identify visitors on our website and app; carry out research on our users' demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes. Subject to obtaining your consent we may contact you by email with details of other products and services.
We may pass your name and address on to a third party in order to make booking of the event to you (for example to our company partner or event creator). You must only submit to us the Site and the App information which is accurate and not misleading and you must keep it up to date and inform us of changes.
Your actual booking details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site and the App. Here you can view the details of your bookings that have been completed, those which are open and those which are shortly to be happening and administer your details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.
Other uses of your Personal Information
We may use your personal information for opinion and market research. Your details are anonymous and will only be used for statistical purposes. Any answers to surveys or opinion polls we may ask you to complete can be forwarded on to third parties. Disclosing your email address is only necessary if you would like to take part in competitions. We save the answers to our surveys separately from your email address.
We may also send you other information about us, the Site and the App, our other websites, our products, sales promotions, our newsletters, anything relating to other companies in our group or our business partners.
We may further anonymize data about users of the Site and the App generally and use it for various purposes, including ascertaining the general location of the users and usage of certain aspects of the Site and the App or a link contained in an email, and supplying that anonymized data to third parties such as publishers. However, that anonymized data will not be capable of identifying you personally.
For any competition we use the data to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.
Third Parties and Links
We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.
4. Your rights
If you are concerned about your data you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage.
5. Events Policy
No refunds of tickets will be permitted under any circumstances. Unless event creator allows us to do so. We are not dispute resolution the Site and the App. We will not mediate dispute but data can be provided for dispute resolution.
6. Contacting Us